How FlashBird works
From your first pickup to the final handoff.
A straightforward shipping workflow for your team, with delivery visibility for your customers along the way.
Confirm your service
Tell us where you ship from, where your customers are and what your parcels look like. Confirm coverage, pricing, pickup requirements and any signature or ID verification options.
Talk to our teamSet up your workflow
Create and verify your FlashBird account. Use the merchant portal, connect Shopify, request WooCommerce or ShipStation access, or enable the API for your own system.
Choose your integrationCreate and prepare parcels
Enter or import shipment details, verify the address and recipient contact information, and attach the shipping label. Package each item securely and include any access instructions.
Read the shipping guideBook your pickup
Arrange pickup in the merchant portal before the applicable cutoff. Confirm the pickup address and window, and have your labelled parcels ready for the driver.
Follow every delivery
Monitor shipment status from your portal. Customers can open their tracking page for delivery progress and see an estimated arrival and live map once the parcel is out for delivery.
Review the outcome
See the delivery status and available digital proof. If a parcel needs attention, contact support with its tracking number so the team can investigate and confirm next steps.
Find shipment support
The delivery experience
Keep your team and customers informed.
Follow a parcel from the merchant portal and share its tracking page with the recipient.
- Shipment status in the merchant portal and tracking page
- Estimated arrival and a live map when the parcel is out for delivery
- Digital proof of delivery, with photos or signatures where applicable
FROM PICKUP TO DOORSTEP
Every step. In view.
- Shipment created
Your order is ready for pickup.
- Picked up
Your parcel is on its way through our network.
- Out for delivery
Follow the delivery status and available ETA.
- Delivered
View the available delivery confirmation.
Example workflow. Available updates depend on the delivery service.
When plans change
Know where to turn.
Clear instructions and complete recipient details help avoid delivery issues. When something needs attention, keep the tracking number handy.
I need to change or cancel a shipment.
Before pickup, use the merchant portal to edit or cancel the shipment. After pickup, contact support promptly; changes or cancellations may no longer be possible.
The recipient is unavailable.
The next step depends on the delivery requirements and parcel status. Check the tracking page and contact support for redelivery or return instructions. Parcels requiring a signature or ID cannot be released without the required verification.
A parcel is delayed or missing.
Review the latest status in the portal, then contact shipment support with the tracking number and relevant details. The team will investigate and advise on the applicable claims process where needed.
LET’S GET MOVING
Your business is going places. We’ll help it get there.
Tell us where you ship. We’ll find the delivery approach that fits.